Exchanges and returns
Changes
You can exchange the purchased trousers within 30 days.
For Italy
We offer the possibility of exchanging our trousers for free, for purchases over €100. For orders of a lower amount, and/or in the event that you wish to further exchange our products, there is a supplement of €7, to cover shipping costs. The procedure involves the delivery of the new trousers/pairs and, at the same time, the collection of the one/pairs to be returned.
Here's what to do.
- Place the trousers to be exchanged in the packaging in which you received them, in the same condition in which they were delivered, unworn and with their original tags;
- Send a request by email to shop@lirecento.it , indicating:
-
the order number and the trousers you wish to exchange;
- the reason for the change (optional), to help us improve our products and services;
-
the model , color , size , length of the ones you want to receive;
-
the address where you want the change to be made;
- You will then receive a confirmation email from us and our courier will come to deliver the new trousers to you, simultaneously collecting the products to be returned , therefore in a single step.
You will not have to report the sender and/or recipient address on the package, our courier will take care of everything.
For Europe
International exchanges cost €10, regardless of the order amount. For international exchanges, delivery of the new pair of trousers or, at the same time, collection of the pair to be returned is not provided: collection and delivery are carried out in two different and subsequent phases.
Here's what to do.
- Place the trousers to be exchanged in the packaging in which you received them, in the same condition in which they were delivered, unworn and with their original tags;
- Send a request by email to shop@lirecento.it , indicating:
-
the order number and the trousers you wish to exchange;
- the reason for the change (optional), to help us improve our products and services;
-
the model , color , size , length of the ones you want to receive;
-
the address where you want the change to be made;
- You will then receive a confirmation email from us and our courier will come to collect the products to be returned within 72 hours;
- Once we have received the goods, we will carry out a routine quality control, after which we will proceed with the shipment of the new trousers.
You will not have to report the sender and/or recipient address on the package, our courier will take care of everything.
Returns
You can return the purchased trousers within 30 days.
For Italy and for Europe
We offer the possibility of returning our trousers for free, for purchases over 100€. For orders of a lower amount there is a supplement of 7€, to cover shipping costs.
International returns cost €10, regardless of the order amount. The procedure involves picking up the products to be returned at the address indicated when placing the order.
The procedure involves collecting the products to be returned at the address indicated when placing the order.
Here's what to do.
- Place the trousers to be returned in the packaging in which you received them, in the same condition in which they were delivered, unworn and with their original tags;
- Send a request by email to shop@lirecento.it , indicating:
-
your order number and the pants you wish to return;
- the reason for the return (optional), to help us improve our products and services;
-
the address where you would like the collection to be made.
- You will then receive a confirmation email from us and our courier will come to collect the trousers within 72 hours;
- Once we have received the goods, we will carry out a routine quality control, after which we will proceed with the refund , using the same methods with which the order was purchased.
You will not have to report the sender and/or recipient address on the package, our courier will take care of everything.