FAQ
Purchases
What are the available payment methods?
Accepted payment methods are: credit card, PayPal, Scalapay, Satispay and cash on delivery (a surcharge of €3 applies for this service. This service is only available in Italy).
Where can I find your physical stores?
You can find us in Milan at Via Agostino Bertani, 14 and in Turin at Via Carlo Alberto, 41/C.
To check our opening hours, please visit the stores page.
How can I purchase a Gift Card?
You can purchase your card here and choose between the digital e-card format, which will be sent via email, or the physical version to be delivered by hand or sent to the address you specify.
Both cards can be used immediately on lirecento.it or in our stores. The gifted amount can be used for one or more purchases. The credit on the cards is valid for 12 months from the date of issue. They cannot be returned or refunded (in case of expiration or loss). They can be combined in the same purchase or with a discount code. If the card credit does not cover the total amount, you can pay the difference with another payment method. If the credit is more than the total to be paid, you can use the remaining credit for your next purchase. Returns of items purchased with a Gift Card and another payment method will be refunded with the corresponding value.
Exchanges, returns and refunds
I would like to exchange an item/items. How do I do this?
You can exchange pants purchased within 30 days.
FOR ITALY
We offer free pant exchanges for purchases over €100. For orders below this amount, and/or if you wish to exchange our products again, a surcharge of €7 will apply to cover shipping costs. The procedure involves the delivery of the new pant/s and, at the same time, the collection of the pant/s to be returned.
Here's what to do.
Place the items in the packaging in which you received them, in the same condition as they were delivered, unworn and with the original tags, and send a request to shop@lirecento.it, indicating the order number, the reference of the item/s you wish to exchange, and the item/s you wish to receive.
You will then receive a confirmation email from us and our courier will deliver the new product/s to you, collecting the one/s to be returned at the same time, in a single step.
You do not need to write the sender's and/or recipient's address on the package; our courier will take care of everything.
FOR EUROPE
International exchanges cost €10, regardless of the order amount. For international exchanges, the delivery of the new pant/s and the collection of the pant/s to be returned do not happen simultaneously: collection and delivery are carried out in two different and subsequent phases.
Here's what to do.
Place the items in the packaging in which you received them, in the same condition as they were delivered, unworn and with the original tags, and send a request to shop@lirecento.it, indicating the order number, the reference of the item/s you wish to exchange, and the item/s you wish to receive.
You will then receive a confirmation email from us and our courier will collect the product/s to be returned within 72 hours.
Once we have received the goods, we will carry out a routine quality check, after which we will proceed with the shipment of the new product/s.
You do not need to write the sender's and/or recipient's address on the package; our courier will take care of everything.
If 30 days have passed since your purchase, we cannot promise an exchange.
I want to make a return. How do I do that?
You can return the purchased trousers within 30 days.
FOR ITALY AND EUROPE
We offer free returns for our trousers on purchases over €100. For orders under this amount, a supplement of €7 will be charged to cover shipping costs.
International returns cost €10, regardless of the order amount. The procedure involves collecting the products to be returned from the address indicated at the time of the order.
The procedure involves collecting the products to be returned from the address indicated at the time of the order.
Here's what to do.
Place the trousers to be returned in the packaging in which you received them, in the same condition as they were delivered, unworn and with the original tags, and fill out the return form: enter the order number and the associated email address, select the items to be returned, and click on the Confirm Return button.
You will then receive a confirmation email from us, and our courier will collect the trousers within 72 hours.
Once we have received the goods, we will perform a routine quality check, after which we will proceed with the refund, using the same method as the original purchase.
You do not need to write the sender's and/or recipient's address on the package; our courier will take care of everything.
If 30 days have passed since your purchase, we cannot guarantee a return.
Shipping
What are the shipping costs?
Standard shipping is free in Italy for orders over €120. For orders under this amount, shipping costs €7.
Express shipping in Italy has a surcharge of €10, regardless of the order value.
Standard shipping to Europe (Austria, Belgium, Luxembourg, Germany, Netherlands, Denmark, France, Croatia, Poland, Czech Republic, Slovenia, Spain, Hungary, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden) has a surcharge of €10, regardless of the order value.
Express shipping to Europe is not currently available.
Do you ship internationally?
We ship to Europe, to the following countries: Austria, Belgium, Luxembourg, Germany, Netherlands, Denmark, France, Croatia, Poland, Czech Republic, Slovenia, Spain, Hungary, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden.
What are the delivery times?
Standard courier delivery in Italy and Europe (Austria, Belgium, Luxembourg, Germany, Netherlands, Denmark, France, Croatia, Poland, Czech Republic, Slovenia, Spain, Hungary, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden) is carried out within 2-3 working days , from Monday to Friday.
Express courier delivery in Italy is made within 1-2 working days , from Monday to Friday. Express delivery is not currently available for Europe.
Where is my order?
To track your shipment, enter the tracking code found in your personal profile on lirecento.it on the courier's website.
